Terms & Conditions

1. Account Registration & Usage

To use the point of sale, you must register a merchant account using accurate store information.

• You are responsible for keeping all cashier credentials and system passwords secure.
• Faidi Nova grants you a limited, non-exclusive, revocable license to run our POS on your cashier tablets, mobile phones, or desktop tills.

2. Transaction Fee Agreement

Faidi Nova operates on a transparent pay-per-sale transaction pricing system:

• A flat **0.5% transaction commission fee** is calculated and charged on successfully completed sales checkouts.
• There are no monthly recurring software subscriptions, software feature upgrades fees, or license costs.
• Transaction ledger audits are accessible to store managers inside the live dashboard.

3. Resiliency & Offline Cache

Faidi Nova is built offline-first. Transactions and stock counts compile locally on your till's storage partition.

• It is the merchant's responsibility to periodically connect till terminals to internet access to ensure transaction records upload to the central database dashboard.
• We are not responsible for data loss occurring due to physical device damage, hardware drive failure, or cashier factory-reset actions before database synchronization.

4. KRA eTIMS Compliance & M-Pesa Verification

Faidi Nova provides native API links to automate transaction reporting and validation:

• The merchant remains legal owner of all tax declarations and must verify that the auto-generated KRA invoice signatures comply with local laws.
• M-Pesa native fraud verification validates Safaricom C2B payment codes, but store staff must still ensure that customers complete their payments before handing over inventory.

5. Termination

We reserve the right to suspend or terminate merchant profiles if transaction fraud, software tampering, or payment evasion is detected. You can request voluntary account cancellation and database export at any time.