RETAIL RESOURCE CENTER
Merchant Guides & Manuals
Clear, practical guides to help you master compliance, security, checkout speed, and retail inventory management.
Tax & Compliance
KRA eTIMS Integration & Compliance Handbook
Learn the rules, processes, and steps to get your retail shop eTIMS compliant using Faidi Nova. Avoid penalties and automate your invoice submission.
What we cover:
- 1Understanding eTIMS requirements for small businesses in Kenya
- 2Step-by-step Faidi Nova automatic eTIMS synchronization setup
- 3How to handle sales returns, credit notes, and offline receipts
- 4Verifying transmitted invoices directly on the KRA portal
12 min readRead full guide
Payments & Security
Scam-Proofing Checkout: M-Pesa Native Integrations
How to configure real-time receipt verification at your counters to stop payment confirmation SMS forgery and customer payment reversals.
What we cover:
- 1Configuring your M-Pesa Buy Goods till or Paybill number
- 2Enabling instant audio and visual confirmation alerts on the till screen
- 3How Faidi Nova cross-references transaction codes using native API validation
- 4Best practices for cashiers dealing with reverse-request transactions
8 min readRead full guide
Operations
Shrinkage Control & Weekly Stock Take Procedures
Step-by-step checklist to reduce inventory loss, manage stock-ins, track expiry dates, and coordinate multi-branch product transfer logs.
What we cover:
- 1Setting up a secure and fast double-count inventory onboarding process
- 2Establishing weekly high-risk category checks (spirits, cosmetics, pharma)
- 3Configuring low-stock email alerts and automated supplier requisition notes
- 4Minimizing cashier system adjustments using role-based approvals
10 min readRead full guide
Hardware
Recommended POS Hardware for East African Retail
Durable, tested thermal receipt printers, barcode scanners, and tablet stands that withstand power fluctuations and continuous retail use.
What we cover:
- 1Choosing the right thermal receipt printer: USB, Bluetooth, or LAN connectivity
- 2Selecting durable omni-directional barcode scanners for fast checkouts
- 3Android tablet and desktop device specifications for optimal POS operation
- 4Securing your setup: power backup, UPS, and protective casings
6 min readRead full guide